{"id":53003,"date":"2024-05-28T15:29:50","date_gmt":"2024-05-28T13:29:50","guid":{"rendered":"https:\/\/ticker-noticiasep.microcontenidos.com\/NoticiaRSS.vbhtml?user=FRND562DLP&amp;cod=20240528152950"},"modified":"2024-05-28T15:29:50","modified_gmt":"2024-05-28T13:29:50","slug":"mundo-nshift-study-pinpoints-five-steps-to-success-for-retailers-ahead-of-peak-shopping-season","status":"publish","type":"post","link":"https:\/\/webciudadana.net\/?p=53003","title":{"rendered":"Mundo: nShift study pinpoints five steps to success for retailers ahead of peak shopping season"},"content":{"rendered":"\n<div><img decoding=\"async\" src=\"https:\/\/img.europapress.es\/fotoweb\/fotonoticia_20240528152950_300.jpg\" class=\"ff-og-image-inserted\"><\/div>\n<p>(Informaci\u00f3n remitida por la empresa firmante)<\/p>\n<p>\n95% of shoppers have abandoned their cart<\/p>\n<p>\n63% of shoppers say delivery choice is the most important factor when shopping online <\/p>\n<p>\nHigh delivery costs compel 62% of shoppers to abandon purchases <\/p>\n<p>\nLONDON, May 28, 2024 \/PRNewswire\/ &#8212; With retailers&#8217; preparations for peak shopping season well underway, nShift, the world leader in delivery &amp; experience management (DMXM) software, underscores the importance of the delivery experience for customers today. A new consumer study, conducted by Retail Week in partnership with nShift, uncovered just how critical this element of ecommerce is to the success of retailers.<\/p>\n<p> &#8216;Shopper Unlocked: inside the minds of 1,000 consumers&#8217; finds that 95% of shoppers have abandoned a shopping basket. High delivery costs are by far the most popular reason for basket abandonment with 62% of shoppers citing this reason. Almost a quarter (23%) of shoppers blamed a complicated checkout process while poor delivery timeframes and unsatisfactory returns policies were also highlighted as an issue for around 20% of shoppers.<\/p>\n<p> The study finds customers prize convenience above many other aspects of the customer experience. Being able to choose the time and date of delivery is by far the most influential factor for respondents, with nearly two-thirds (63%) deeming it important. A similar proportion(62%) agreed they would not buy again after a single bad delivery experience.<\/p>\n<p> David Carey, SVP Customer Experience at nShift, said, \u00abThese results hammer home just how little patience most consumers have for bad delivery experiences \u2013 and how important it is for retailers to get deliveries right every time. As we move into the second half of the year, and the peak shopping season, the most successful retailers are likely going to be those that focus on delivery &amp; experience management as a business-critical point of difference.\u00bb<\/p>\n<p>\nFive steps to peak ecommerce success<\/p>\n<p>\nTo best prepare for the forthcoming peak shopping period, nShift offers the following five tips for retailers:<\/p>\n<p>\nCarey concluded, \u00abCustomers expect delivery to be sculpted around their lifestyle. It will be no different as peak season draws near. Being match-fit for peak season depends on taking the right steps now, so retailers can truly differentiate through deliveries.\u00bb<\/p>\n<p>\nRead the full \u00abShopper Unlocked: inside the minds of 1,000 consumers\u00bb report and find out more.<\/p>\n<p> Logo &#8211; https:\/\/mma.prnewswire.com\/media\/1782566\/nShift_Logo.jpg<\/p>\n<p> View original content:https:\/\/www.prnewswire.co.uk\/news-releases\/nshift-study-pinpoints-five-steps-to-success-for-retailers-ahead-of-peak-shopping-season-302156778.html<\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Informaci\u00f3n remitida por la empresa firmante) 95% of shoppers have abandoned their cart 63% of shoppers say delivery choice is the most important factor when shopping online High delivery costs compel 62% of shoppers to abandon purchases LONDON, May 28, 2024 \/PRNewswire\/ &#8212; With retailers&#8217; preparations for peak shopping season well underway, nShift, the world [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-53003","post","type-post","status-publish","format-standard","hentry","category-noticias"],"_links":{"self":[{"href":"https:\/\/webciudadana.net\/index.php?rest_route=\/wp\/v2\/posts\/53003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webciudadana.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webciudadana.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webciudadana.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webciudadana.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=53003"}],"version-history":[{"count":0,"href":"https:\/\/webciudadana.net\/index.php?rest_route=\/wp\/v2\/posts\/53003\/revisions"}],"wp:attachment":[{"href":"https:\/\/webciudadana.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=53003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webciudadana.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=53003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webciudadana.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=53003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}